Member Resources

As a Baylor Scott & White Health Plan member, we invite you to learn more about how you can use your coverage to access the services you need, when you need them.

This is your one-stop shop for most information and questions. You can find just about anything in your member portal, where you can:

Remember to carry your Baylor Scott & White Health Plan member ID card with you at all times. You will need to show it to your provider(s) when you receive covered services. Your card contains important information, including your plan name, member ID number, copay/coinsurance amounts and customer service phone numbers to call if you have questions.

• View/Print Your Member ID Card

You can also contact our Customer Service team and request your new card be mailed to you.

• Learn About Your Member ID Card

NOTE: Information shown on your ID card may vary based on your plan benefits.

A member guide to setting up automatic premium payments for your Marketplace plan.

• AutoPay User Guide

As a member of our health plan, you have a right to:

1. Receive information about your health plan, including the services we offer and our providers and caregivers
2. Be treated with respect
3. Have others recognize your dignity
4. Privacy
5. Work with providers to make decisions about your healthcare
6. Talk openly about appropriate and medically necessary treatment options for your conditions, regardless of cost or benefit coverage
7. Timely access to your covered services and drugs
8. Voice complaints or appeals about your health plan, benefit coverage or your medical care
9. Information about your rights and responsibilities and a right to make recommendations about our member rights and responsibilities

You are responsible for doing your best to:

1. Give your health plan and providers information they need to provide your care; tell your health plan if you move
2. Follow plans and instructions for care that you have agreed to with your providers
3. Understand your health problems and take part in the treatment plan you and your providers make together

Health insurance can be confusing, so we've compiled some resources to help you understand your plan and ask the right questions about your coverage.

• Health Insurance 101