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Agents & Brokers

Locally based and backed by a longstanding health system, Baylor Scott & White Health Plan offers competitive benefits for a wide range of age groups and organizations.
Become an AgentPlan information

Portals

Agent Broker

Find Enrollment and Commission tools, group invoices, reporting, documents and more.

Agent Broker Portal

For assistance with access, contact HPAgentSupport@BSWHealth.org.

Softheon

Locate Marketplace ACA policies and view premiums.

Softheon Portal

For assistance with access, contact HPAgentSupport@BSWHealth.org.

ICM Commission

View statements, run reports and reconcile business.

Commission Portal

For assistance with access, contact HPBrokerCommission@BSWHealth.org.

Plan Information

Group Plans
Medicare Advantage
Indvidual/Family Plans

Effective Jan. 1, 2025, Capital Rx will serve as the Pharmacy Benefits Administrator for Baylor Scott & White Health Plan. Learn more about this change and what it will mean for your groups and members on our Capital Rx page.

Support

Service Phone Email/Fax For Assistance With
Agent Licensing 866.781.7008
Press 1		 HPLicensing@BSWHealth.org
254.298.3512
  • Onboarding Assistance & Appointment Status
  • General Contracting Questions
  • Ready-to-Sell Requirements
  • License, E&O and Certification Updates
Commission Assistance 866.781.7008
Press 4		 HPBrokerCommission@BSWHealth.org
  • Commission Questions
  • Statement Portal Access and Review
  • Agent of Record Change Requests
  • FMO Affiliation Changes
All Other Inquiries 866.781.7008
Press 5		 HPAgentSupport@BSWHealth.org
  • General Support Assistance
  • Softheon Marketplace Portal (Access Required Exchange User ID and troubleshooting)
  • Agent/Broker Portal (Access Required)
  • Website Navigation
Service Phone Email/Fax For Assistance With
Application Status 866.781.7008
Press 2		 HPMedicareApps@BSWHealth.org
HPU65Apps@BSWHealth.org
254.298.3567
  • Enrollment Verification
  • Application Status
  • AOR Validation
Material Requests 866.781.7008
Press 3		 HPAgentSupport@BSWHealth.org
  • Product Information
All Other Inquiries 866.781.7008
Press 5		 HPAgentSupport@BSWHealth.org
  • General Support Assistance
  • Softheon Marketplace Portal (Access Required Exchange User ID and troubleshooting)
  • Agent/Broker Portal (Access Required)
  • Website Navigation

Agent VIP Line

This line is only used for BSWHP internal agents. For external agents, members are required to be on the call or in person for real-time authentication.

New Member Orientation

  • Pre-effective New Medicare Member Orientation
  • Agent must warm transfer or email referral for member to complete orientation
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